I was reading a tweet the other day where someone asked the question: “Why is it that Chick-Fil-A is known for their service, and the church is not?” It made me think about it, but I was not reminded of that thought again until I met David today. Katie and I joined Pastor Rick and his wife Laura for lunch today for some Soup and Salad at the Olive Garden. Overall, it was a wonderful dining experience, but the best part was the service. I have been to the Port Charlotte Olive Garden many times, and the service has always ranged from barely acceptable to mediocre, until today. David was our server. He was absolutely great! David was versy professional, very courteous, and very efficient. The first thing that captured my attention about David was that when He walked over to our table, the very first thing that He said was a compliment about the waitress who had helped us just before He began to serve us. He made sure to point out what a big help that she was. I thought that was very impressive. David went on to take our order, bring our salad, soup, and bread sticks, all the while serving us with a great attitude. Honestly, I ate at the five star restaurant, Five Sixty, by Wolfgang Puck, in Dallas, TX three weeks ago, and the service that we received today was just as much a “fine dining” experience. Our party was so impressed that we asked David how we could recognize him for his great service, and He said, “Just telling me is enough, you made my day”. We went on to fill out a comment card, but sadly, I doubt that David will receive the recognition that He deserves. Frankly, If more servers served like David, people would be far less likely to complain about the prices of the food, because service like that is worth it. Anyway, I put my blog address on the comment card, so that maybe David would have a change to come and read this post and be encouraged. David, if you do read this, thank you for great service and a wonderful experience. My wife and I both said that we wish that we could just request you as our server at whatever restaurant we decide to go to that day of the week. Thanks again for remarkable service. At the end of the meal, David forgot to bring my pregnant wife her small Ande’s chocolate mint candy, and before we knew it He brought us a whole cup full of mints to make up for it. Dave went the extra mile to serve his customers and I was so thankful for the opportunity to be served by him.
Now back to that first tweet. Here are a few quick lessons that we can learn from David on how to serve better. Whether in our church or at home.
1. Look for ways to build others up.
(Encouragement takes minimal effort and it goes a long way. You never know who is one encouraging word away from quitting, or simply giving up.)
2. Be Friendly, but get the job done.
(Have you ever had a server who was all about being friendly and not about getting your food? Have you ever had the opposite? We need to find the balance, and maintain friendliness and productivity. David mastered this!)
3. Some people will give you a hard time, just keep pressing on anyway.
(One table nearby kept sending David back and forth for softer bread or this or that, but He kept on keeping on without a negative attitude)
4. Don’t get distracted
(At one point during lunch there were actually a few servers getting into a little verbal scuffle. One server said to another: “stop acting like you are in High School, and start acting like you are at work” David wasn’t even phased by it, he would not allow himself to get involved with the drama going on all around Him)
5. If you make a mistake, fix it in a big way, and then move on.
(David handled that perfectly! My wife loved the extra chocolate… ok, I did too) 🙂
If the people in church would serve like this, we would see some amazing things happen. Don’t get me wrong, many servants are doing this, but what if we all did. It would change the dynamic of the entire church. Jesus was the greatest servant of all, and we should live to be known as great servants like Christ was.
Thanks David! If you are still reading this… come check out our church one day! Suncoast Baptist Church Our desire is to serve you and your family the way that you served us!